ADDRESS CONFIRMATION - REGION E ONLY

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In South Africa post is not delivered door-to-door.  The volume of post has declined sharply as people receive most communications via the internet. This has left the postal services in many other countries struggling to deal with the downturn in business.

Verifying customers’ identity

When it comes to verifying residents identity, one of the things that we are required to check is our users’ addresses. Again if it is not possible to use (e-SAID), the simplest way of doing this has been to obtain a recent utility bill, bank statement or other official letter addressed to the customer at the property. 

In an attempt to try to resolve this we will be asking our users who cannot obtain standard proofs of address to provide as many of the following as possible:
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• Government utility bills. Using City of Joburg (CoJ) as an example, the water and electricity bills contain a reference which identifies the property.
• Other utility bills. These may not be the standard documents requested but still help to provide proof of address. These should include the customer name and make reference to the property by using the address and/or a reference corresponding to the address.
• Lease or tenancy agreement. Leases often have a CoJ number or equivalent, which means we can match this up with utility bills for proof of address.
• Letter of address verification from employer. This should be signed by an identifiable senior manager with contact details included for verification purposes.
• Recent letter from a bank or other official institution setting out the customer’s address. It may not be delivered to the address itself but can still provide confirmation.
• Any other official letters confirming address. This may include correspondence relating to tax, attorney and accountant’s letters.
• Exact PDF copy of a bank statement, detailing address, downloaded from the internet.
• Proof of property ownership from the Registrar of Deeds.

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